Feedback

Aotea Health values feedback from our patients and whanau.

Your comments and ideas will help us understand what you need from your health centre, and will help shape future services and facilities.

Scroll down to access online surveys, provide direct feedback on services and comment on future plans and strategies.

Scroll to the bottom of the page for information on making a complaint and your rights under the Code of Health and Disability Consumers’ Rights 1996. You can also fill in quick paper surveys in-person at the practice, or send us an email.

OUR CURRENT PATIENT SURVEYS:

Access to Care Patient Survey

This is a short survey for any Aotea Health patients and whanau and takes 3-4 minutes to complete. You can access the survey here.

Your feedback via these surveys will help us to improve our services.

NATIONWIDE SURVEYS:

Patient Experience Survey

This is a national survey run by the Health Quality and Safety Commission designed to find out what patients’ experience in primary health care is like and how their overall care is managed between their general practice, diagnostic services, specialists and/or hospital staff. The information is used to improve the quality of service delivery and patient safety. More information on this survey can be found here.

COMPLAINTS:

We appreciate feedback on all aspects of the services that Aotea Health provides. If you wish to provide direct feedback to the practice manager, or to the directors of Aotea Health, please email darcy@aoteahealth.co.nz.

If you wish to make a complaint please email compaints@aoteahealth.co.nz or call us on 09 4290 356.

For information on your rights as a consumer of health services and/or making a formal complaint please see: