After Hours Health Services

Remember: If you have an emergency, call 111

After-Hours Urgent Care

For after hours “urgent” health care, call

09 4290356 (if you are closer to Claris) or,  09 4290 047 (if you are closer to Port Fitzroy).

On weekends and public holidays and after 5pm on working days, the phones will be answered by the after hours, on-call GP/NP or Nurse.

They will determine your needs, and tell you if you need to be seen then and there or if you can wait until the next working day. They can:

  • provide you with advice,
  • organise appointments with clinicians for during working hours
  • organise for you to come in and see them and/or the on-call registered nurse, face to face.
  • arrange transfers if required.

      All you have to do to contact the After-Hours On-Call clinician is call: 

      094290356 Claris or

      094290047 Port Fitzroy

      Don’t be put off by the recorded messages that you hear when you ring. Listen to the instructions and you will get through!

      So what is the difference between “Emergency” and “Urgent?”

      Emergency

      If the situation or condition is life-threatening, call an ambulance on 111.

      When you ring 111 the call automatically also alerts the on-call Aotea Health Team.

      Between the despatcher and St John’s they will decide who responds and where each should go.

      If necessary they then involve other emergency responders and services, such as the Fire Teams and the rescue Helicopter. 

      Urgent

      If your situation is not life-threatening, but someone is in pain, distress or simply needs medical treatment that can’t wait until normal business hours, call the Aotea Health Team.

      Call 09 4290356 if you are closer to Claris (basically, anywhere South of Windy Canyon, including Awana, Claris, Okupu and Tryphena) or,

      09 4290047 if you are closer to Port Fitzroy (basically, anywhere North of Windy Canyon, including Okiwi, Motairehe, Orama, Kawa, or Port Fitzroy)